Sony,
I hope you can help me. Back in Oct 2013 I sent my Vaio SVS1511BFXB into your Laredo repair center for repairs. (Service Notification *****2217) It was returned to me with a downgraded motherboard and CPU. Should have an i7-3612QM CPU, but it was "repaired" with an i5-3210M CPU.
The repair center acknowledged this mistake and asked me to send my laptop back in. This takes time since I live overseas. 3 -4 weeks each way as a matter of fact.
I finally got my laptop back after a month wait, but this time they've sent me the wrong power adapter. I can't even power my laptop on to check the CPU version. This mistake felt almost intentional. Very upsetting to say the least.
I've now been waiting over a month for a response to my power adapter problem.
Yesterday I opened a ticket with Sony general support hoping to get a response. Still nothing...
I've not had a laptop to use for over 6 months. I'm beginning to think that I’m being blown off. I really expect a highly level of support from a company as reputable as Sony.
Please let me know what I need to do to get this resolved.
Thank you & best regards,
Larry