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FG Lurker wrote:Interesting to see how AMEX Japan is trying to offshore... Not too many cheap-labour Indians who speak good enough Japanese to do phone support.
IkemenTommy wrote:The day that happens, I'm switching my Amex to Diners Club.
FG Lurker wrote:The day that Amex can pull it off Diners Club will do likewise.
I don't think we'll see Indian support staff for Japanese customers though -- that's why Amex is shipping young & cheap J-kids down under for telephone support.
IkemenTommy wrote:Wouldn't it be cheaper to ship them to somewhere bumfucked like Shikoku or the tip of Nagasaki than to send them to Australia, sponsor their visa, housing, etc?
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