Forbes.com, March 8, 2005
Sometimes it seems that shoddy products and atrocious customer service go together like peanut butter and chocolate.
But while your average disgruntled consumer simply vents their bile by bellowing at a bewildered service rep, a few go farther. Much farther. These perennially peeved people build--and obsessively maintain--sites devoted exclusively to complaining about their least favorite corporations.
(Full Story)
Peanut butter and chocolate!? Not jam? Must be yet another americanism that I don't know.
Anyway, covers favorites such as PayPal, Microsoft, AMEX, and UPS.