Keitai keyboard input / Citibank Mobile

[omae mona]

I am ready to tear my hair out because yesterday Citibank unified their internet banking (Citibank Online) with their Keitai banking (Citibank Mobile). It sounds good in concept, but the username and password are now the same from a PC or your phone. Both my username and password have a combination of alternating letters and digits. In fact, they REQUIRE both digits and letters mixed together in your password, so I didn't have a lot of choice.

Any tips on entering my password on my keitai keyboard? I have to push over 40 keys (switching between leters/digits, hitting the keypad multiple times to access letters, etc.) to get my password in. Worse, Citibank has chosen to display asterisks on the screen as input proceeds, so I'm running blind and can't tell if one of my 40 keypresses was a mistake. Overall it takes me several minutes to get logged in now.

Any tips? Is it just me, or is this user interface a disaster? When I've used i-mode sites that require a password, they either use all digits, or alternatively, they display the actual password rather than asterisks. I've never run into this combination of mixed letters/digits with asterisk display.

[GomiGirl]

A couple of things you can do:

1. Does your phone support copy and paste? (and multitasking?) Save the password once in a notes app and then when you want to log on, copy the password into the clipboard and then paste into the text field. Again, your phone may not support this and may not hold the clipboard items for you to enter into another app or it may not allow you to paste into a web form text field. But it is worth a shot - make sure your notes app doesn't say "This is my citibank password for this log-in" in case you lose your phone.

2. change your password to be the first click on each key or a long press for digits. (Some phones allow you to input numbers from the text input if you hold the key down for a long time - eg long press)

3. Ask citibank for suggestions.

4. Get a Nokia that supports all of the above.

5. Get an iPhone that has a proper keyboard and browser

[omae mona]

GG, thanks for the tips.

A couple of things you can do:

1. Does your phone support copy and paste? (and multitasking?)

Yes and yes, but Citibank is foiling my efforts! This asterisked-out password field apparently prevents pasting on purpose. The menu choice for paste is actually grayed out while I'm editing that field. I can paste fine into the user ID field, but not the password field. Otherwise that would have been a very good idea (cutting me down to maybe 20 keystrokes instead of 40).

2. change your password to be the first click on each key or a long press for digits.

Good advice, and I think this may be what I end up doing. Since they tied systems togther, unfortunately this means I need to have the same stupid password for my PC-browser based login, though.

(Some phones allow you to input numbers from the text input if you hold the key down for a long time - eg long press)

My phone does this, but since the phone is just displaying asterisks for the password field, it's damn hard to know when I've held the key long enough to get the digit. Still this is a helpful tip.

3. Ask citibank for suggestions.

I did. Their response was "ganbatte kudasai", if I recall.

4. Get a Nokia that supports all of the above.

Will it get a better answer out of Citibank's retarded customer service staff? ]
5. Get an iPhone that has a proper keyboard and browser[/QUOTE]
Do you think I can get Citibank to pick up the expenses?

[gkanai]

Do you need to stay with Citibank?

[omae mona]

Do you need to stay with Citibank?

I can't even count the number of times I've asked that question. Mrs. Omae Mona says "yes". She has all the organizations who run Omae Mona Jr.'s 37 different weekly activities connected to the Citibank account for automatic withdrawal. There is such a vast network of entertainment and "education" providers that it would not be feasible, apparently, to contact them all to change the bank information.

Given that we are spending about 85% of my income on keeping the little one entertained, I actually believe Mrs. Omae Mona that a change would be a very complex process.

[Samurai_Jerk]

I can't even count the number of times I've asked that question. Mrs. Omae Mona says "yes". She has all the organizations who run Omae Mona Jr.'s 37 different weekly activities connected to the Citibank account for automatic withdrawal. There is such a vast network of entertainment and "education" providers that it would not be feasible, apparently, to contact them all to change the bank information.

Given that we are spending about 85% of my income on keeping the little one entertained, I actually believe Mrs. Omae Mona that a change would be a very complex process.

Pussy

Anyway, I fucking hate trying to do online banking with Japanese banks. Both my Shinsei and MUFG accounts require me to put in my banch number, account number, pin number, password, and a number from that retarded security code card.

[GuyJean]

I am ready to tear my hair out because yesterday Citibank unified their internet banking (Citibank Online) with their Keitai banking (Citibank Mobile). It sounds good in concept, but the username and password are now the same from a PC or your phone. Both my username and password have a combination of alternating letters and digits....

Since they're linked, change the password on your PC to an easy, super secret, button punch code. For example:

Number 1, punch 3 times
Number 5, punch 1 time
Number 8, punch 4 times
Number 6, punch 2 times, etc..

Now, write it down..

Ha,ha.. Easy enough for ya!

GJ

[omae mona]

Since they're linked, change the password on your PC to an easy, super secret, button punch code. For example:

Number 1, punch 3 times
Number 5, punch 1 time
Number 8, punch 4 times
Number 6, punch 2 times, etc..

Now, write it down..

Ha,ha.. Easy enough for ya!

GJ

You forgot to inject in the middle of the sequence "hit the mode switch button to toggle between letters and numbers", since I have to do this at least once to form a valid Citibank password.