Dead Mac

[mr. sparkle]

Of course, I dropped (from ~waist height) the very same iBook twice in two days while it was actively BitTorrenting various tv shows, so I really can't blame Apple on this one..

Heart attack material!

[Caustic Saint]

Of course, I dropped (from ~waist height) the very same iBook twice in two days while it was actively BitTorrenting various tv shows, so I really can't blame Apple on this one..

Heart attack material!

I can one-up that heart attack.

I called the "Apple Experience Center" today to find out what was up with my iBook. Seems they're still waiting for the hard drive to come in -

FROM SINGAPORE?!?!?!?!?!!?!?!?

What the fucking fuck?!?

I point out that there are hundreds of places to get hard drives in Seoul.

He says they only use "genuine Apple parts."

I guess I'm supposed to think that means something special. I suppose if I were a fucking retard, it would. But I happen to know one key thing here:

APPLE. DOESN'T. MAKE. HARD. DRIVES.

I pointed that out to him as well, and was greeting with some muttering and verbal stumbling. He then goes on to say his tech (apparently there's only one) has a lot of work to do and blah, blah, blah - maybe they can have it ready on Friday.

Swell.

So, in conclusion:

FUCK!
APPLE!
KOREA!

[Charles]

What the fuck is the big problem? If you're so anxious to get the machine back in action instantly, go buy a new hard drive and install it yourself.

If you want a repair under warranty, you have to wait for the official Apple part, you have to play their game. Hard drives shipped through CPU manufacturers like Apple have known serial numbers and covered by the CPU mfr warranty, not the drive mfr warranty. Yes it is a special drive, it's covered by an Apple warranty. It is quite common for drives bought by major companies to have more stringent quality requirements than other drives. It is equally common for the drives to be nothing special whatsoever, other than the warranties. In any case, you have a choice: buy your own drive for cheap and void your CPU warranty, or wait for the Apple part.

[Caustic Saint]

What the fuck is the big problem? If you're so anxious to get the machine back in action instantly, go buy a new hard drive and install it yourself.

If you want a repair under warranty, you have to wait for the official Apple part, you have to play their game. Hard drives shipped through CPU manufacturers like Apple have known serial numbers and covered by the CPU mfr warranty, not the drive mfr warranty. Yes it is a special drive, it's covered by an Apple warranty. It is quite common for drives bought by major companies to have more stringent quality requirements than other drives. It is equally common for the drives to be nothing special whatsoever, other than the warranties. In any case, you have a choice: buy your own drive for cheap and void your CPU warranty, or wait for the Apple part.

It is a hard drive. It's nothing special like a logic board, LCD or part of the case. It's a fucking drive. A two-week wait for a drive is flat-out inexcusable, especially for a company like Apple that's selling their "experience" instead of just another beige-box computer.

The Apple Korea experience sucks major donkey cock.

Why they can't keep a drive or two (or three, four, etc.) on hand is beyond me. I know that keeping parts in stock ties up capital, but I'm talking about a drive, not a replacement LCD for a 23" cinema display. Drives are a commodity item and should not entail this kind of wait. That's the bottom line.

As for installing it myself, if it was out of warranty, I'd do just that. As it is, with shit going wrong this soon in the life of the system, I'm not going to screw around with the warranty. I'll be picking up the AppleCare plan for it once I'm in Japan, but damned if these fuckups here are seeing a single penny from me.

I remember Gen being ticked that Apple wanted his Powerbook for 5 days to replace the LCD (white spots defect). I'd have been happy as hell with 5 days. By that reckoning I'd have had it on Saturday. If only....

[GomiGirl]

They probably prioritise paid repairs over RMA's... or the guy is just too hopped up to be arsed.

Completely understand your frustration though. I would feel lost without access to a computer for that amount of time. Good thing I have an internet enabled keitai with full google features. How's that crap keitai of yours doing??

[cliffy]

They probably prioritise paid repairs over RMA's... or the guy is just too hopped up to be arsed.

Completely understand your frustration though. I would feel lost without access to a computer for that amount of time. Good thing I have an internet enabled keitai with full google features. How's that crap keitai of yours doing??

Nasty girl, Nasty

[Caustic Saint]

They probably prioritise paid repairs over RMA's... or the guy is just too hopped up to be arsed.

Completely understand your frustration though. I would feel lost without access to a computer for that amount of time. Good thing I have an internet enabled keitai with full google features. How's that crap keitai of yours doing??

Nasty girl, Nasty

Nah, my phone is crap. And during GG's visit to Korea the screen died. Only now it seems it's not 100% dead. If I open the phone all the way, I get the backlight, but no image. Opening it 1/3 of the way makes it quasi-usable. It's only got to last 4 more weeks anyways, so I can deal with it.

[mr. sparkle]

Just got my iPod mini - ssssuuuuWWEEET! A lil' one - it's blue.

However, I accidentally loaded a CD with some grime on it into my CD burner and the damn thing crapped out. Yes, I'm to blame. I'm gonna pop it open and blow some canned air in there. Maybe the laser has krap on it.

I got on the horn to my repair guy - if my drive is hosed, I'm going to slam a DVD Burner in there instead. Right now it's a burner.

Of course, this all happening days before my visit to see ya'll.

[Caustic Saint]

O frabjous day! Callooh! Callay!

My days of computer homelessness have come to an end. I got a call from the "Apple Experience Center" tonight around 8 saying my iBook was back together and operational. I hopped the subway (1 hour+ each way) to go pick it up and now it's back where it belongs.



They said the old drive was completely hosed, and I believe it. The old one made lots of chattering sounds and the new one is whisper quiet. I'm taking that as a good sign.

Let's just hope if I ever need to get it service in Japan that the Ginza store can handle things in a slightly more timely manner.

[kotatsuneko]

better late than never eh>?! glad it got sorted in the end..

but converesly, i bet you got out and about and did stuff you didnt normally cos the deck wasnt there waiting ^^

[Caustic Saint]

i bet you got out and about and did stuff you didnt normally cos the deck wasnt there waiting ^^

Yeah, you'd think that but really...

I got more reading than usual done, spent a bit more time on Hiragana than I would have and...I guess that's about it. No major life changes from being computerless for 11 days.

Oh, and I beat Knights of the Old Republic (dark side path) in three days. I think my final game time was about 33 hours. Nope! No real changes here!