https://us-amazon.icims.com/jobs/98702/job?in_iframe=1
Amazon.com is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the TRMS team. Brief summary:
TRMS is a team at Amazon.com designed to keep the site safe and maximize buyer confidence in purchasing from the Amazon website. This position is based in Seattle, but requires near native fluency in Japanese, as well as the ability to communicate effectively in English.
Keys to success in this role include exceptional judgment, and analytical and interpersonal skills. A bachelor's degree is required for this position. Competency in Microsoft Office applications is required; experience using UNIX is preferred but not required.
Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce fraud. Ideal applicants will have experience in the eCommerce payments space, previous fraud experience, and experience succeeding in a customer-driven workplace. All successful candidates will be analytical and capable of working in a fast-paced team environment.
*This position is unable to sponsor H1 candidates.
Job Responsibilities:Qualifications:
- Investigates Amazon.com transactions and makes decisions regarding their validity based on available internal and 3rd party data
- Uses a combination of manual and automated tools to obtain information in a command-line environment
- Communicates clearly and effectively with financial institutions, customers, other departments, customer service associates, management, and peers
- Performs ad-hoc analysis, as necessary
- Assists in the formulation of group modus operandi
- Assists in the development and streamlining of several complex fraud models, providing input based on relevant empirical information
- Contributes to or leads other special projects, as necessary, which reduce fraud related losses and improve the effectiveness and efficiency of our systems
- Maintains the confidentiality of all information obtained during the investigations process
- Assists in the development of new tools for use in fraud prevention
- Recognizes system bugs, tool outages, and other workflow issues and reports these promptly and clearly
- Maintains individual accountability for performance metrics, ensuring ever-increasing levels of productivity and accuracy against established benchmarks
- Demonstrated ability to exceed expectations with regard to performance and individual contribution;
- Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns;
- Demonstrated communication skills, both written and verbal;
- Demonstrated positive, results oriented attitude;
- Demonstrated passion for customer service
- Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
- Ability to maintain high levels of confidentiality and data security standards
- Near native proficiency in both Japanese and English
- Experience with Microsoft Office
- Willingness to work on weekends, and outside of the "standard" work day
- Experience using UNIX preferred but not required
