
The Ultimate Body Language: How You Line Up for Mickey
New York Times, September 18, 2005
HONG KONG DISNEYLAND....the official opening last week, parkgoers complained of waits of over two hours for some attractions... the problems were made worse by pushing and shoving by mainland Chinese visitors unaccustomed to orderly waiting.
....Rasulo director of project management for Tokyo Disneyland, said that most cultures are tolerant of waiting, though some more than others. The Japanese, said Mr. Alexander, who is now president of Totally Fun Company, a park design firm in Tampa, Fla., are among the most patient. "They are very Eastern mystical in their ignoring everybody else, and that's why they are able to deal with long lines," he said.And forget cutting in line at Tokyo Disneyland, where people spread out large mats along the parade route to reserve their spot hours beforehand. No one, Mr. Rasulo said, steps on the mats, and children wait patiently there with their parents until the parade begins...more...