Why I'd rather be punched in the testicles than call customer service.

[waruta]

Why I'd rather be punched in the testicles than call customer service.

"A human being! You eventually reach a real live person! Not a robot! They're made of carbon! They have things like body hair and a pituitary gland! Holy mother of crap this is exciting!"

[Taro Toporific]

Why I'd rather be punched in the testicles than call customer service.

Generally, Japanese tech support can be polite, but ultimately just as useless as calling an American tech support in Bangalore.
Oddly I callled Canon tech support today and talked to charming, young lady speaking refreshingly easy to understand Japanese---It turned out I was talking to Filipina tech support and we could continue our conversation in real English.

[Ganma]

I've had pretty good luck with tech support here for a variety of electronic products. Mac was terrible 10 years ago but has improved greatly in the past 5 years.

[Taro Toporific]

I've had pretty good luck with tech support here for a variety of electronic products. Mac was terrible 10 years ago but has improved greatly in the past 5 years.

Twenty-five years ago Mac had the best tech support in Japan---NCR provided all tech support with engrish support and guaranteed 48-hour turnaround time on repairs.

But as you said, between 1987-ish to 2004-ish, Apple Japan had a dozen management putsches and Apple Japan was the laughingstock of the foreign-owned companies in Japan (perhaps Apple Japan was the world's worst run foreign-owned company).

After the opening of the offical Apple Stores in 2004(?) tech support and repairs became easy and almost painless (but not cheap).

[Ganma]

(but not cheap).

That's why I usually pay 5% for a store warrantee - sofmap last time I bought a mac. Great free service for 3 years!

[Kagetsu]

I'd be lying if I said this didn't remind me of Joe is Japanese.


Love the comic. ^_^