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plaid_knight wrote:Congrats. That was an awesome move on Sharp's part. I'm in the middle of setting up a small cottage and am looking at either a Sharp or Sanyo wall-mount air conditioner for it ...
Russell wrote:Though this is a very positive experience, it is not an isolated incident.
It is one of these things that I like so much in Japan.
Russell wrote:I just keep thinking, with that kind of superior service and correct
handling in this country, how is it possible that things like Fukushima
can happen?
FG Lurker wrote:While this sort of experience is not isolated it's also not universal.
In 2007 I bought the absolute top of the line Subaru Legacy B4 with pretty much every option they offered (leather, sunroof, McIntosh audio, etc, etc, etc). With taxes and everything it was about 4.5 mil yen I believe. I really like the car but it has a few niggling problems that Subaru has refused to fix and some other annoyances that really shouldn't be there.
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So, although I really like the car I am totally unsatisfied with Subaru's service. This is my second Subaru and it will be my last.
FG Lurker wrote:The most recently released data says that the tsunami was ~13m high and the plants dropped 50cm to 60cm from the quake itself. I suspect that this exceeded the calculated worst-case scenario by such a huge margin that there were no plans at all for a disaster of this scale. That doesn't at all excuse the bumbling that has continued over the past 4 months but it would somewhat explain the complete clusterfuck of the first few weeks.
FG Lurker wrote:In 2007 I bought the absolute top of the line Subaru Legacy B4 with pretty much every option they offered (leather, sunroof, McIntosh audio, etc, etc, etc). With taxes and everything it was about 4.5 mil yen I believe. I really like the car but it has a few niggling problems that Subaru has refused to fix and some other annoyances that really shouldn't be there. The most annoying thing is that the speedometer consistently displays a speed 10% faster than the car is actually moving. Subaru tested it on a dyno and agreed that it is off by 10% but refused to do anything about it, claiming it is within spec. Next problem is that the hazards don't always come on when the button is pressed. If you turn them on and off a few times they will eventually come on. They claimed to not be able to reproduce the problem and therefore wouldn't fix it. It's now past its electronics warranty (3 years) and of course still has this problem, something it has had since day 1. My other big complaint about the car is that the included navigation system (which cost about 400,000yen) is a total piece of shit. It's Panasonic so I suppose this isn't directly Subaru's fault but damn if it isn't one of the most frustrating pieces of electronic equipment that I have ever had the displeasure of using.
So, although I really like the car I am totally unsatisfied with Subaru's service. This is my second Subaru and it will be my last.
Russell wrote:That price takes you in the luxury category, and then you should definitely expect better. Thanks for warning me. I won't go into that brand then... (have to replace my two cars in the coming couple of years)
Russell wrote:The most recently released data also says that there was already serious damage to some reactors before the tsunami arrived.
chokonen888 wrote:Hmmm, the speedo and hazards are pretty ridiculous problems. How much did you push them before giving up?
chokonen888 wrote:Did you contact Subaru's head office??
chokonen888 wrote:I dunno if it's fair to blame Subaru as it sounds like just a shitty dealer not wanting to take responsibility as I've seen entire cars exchanged over less than that.
FG Lurker wrote:
This has been debated endless times in the tsunami thread. Nuclear plants have a lifespan of a few decades, perhaps 50 years at the most. They were designed for a 1 in 100 year event and what we had was a 1 in 1000 year event. Now that we've had a 1 in 1000 year event it seems obvious that the plants should have been designed to withstand it. What about a 1 in 10000 year event or a 1 in 100000 year event? The line has to be drawn somewhere. It's like the lottery: The chance of "winning" is miniscule but the effects of a "win" are huge.
FG Lurker wrote:I don't really know how dealerships work here but my impression is that dealerships here tend to be corporate-owned. I could be waaaaaay off base on that though, and it could even vary from brand to brand.
Coligny wrote:Oupsy... we should wikify the tohoku thread. My answer is pointless since as of early july 2011 it appears that the plant was already damaged by the earthquake of a strenght supposedly for which it was specced to resist and the tsunami excuse was just given by Tepco to be covered by the "unforseable event so it's not my fault" clause of their rulebook to avoid liabilities...
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