HELP: Missing Package + No Re-delivery Notice

[macaronicorn]

Hi guys, nice to meet you all :}
I'm new to Japan. Everything has been great so far, only problem is that I'm facing some troubles with the postage system.

I had a package with Sagawa Express from Osaka bound for Akita which was shipped out on 10 September. According to the website, I would receive the package in two days. However, it has been almost five days and nothing has arrived. I have used the tracking number provided by the seller but no status is provided. Instead, Sagawa's tracking page tells me to contact the shop for details.
Note: I have ordered from the same website before, and received my package from Sagawa Express promptly after two days.

My Japanese is pretty crappy but I've tried to do a bit of research online. I found out that Sagawa Express should issue a re-delivery notice if I was not at home to receive the package. To date, I have not seen any re-delivery notice in my mailbox although I have been checking it frequently. ]Does this mean that Sagawa Express has not delivered it? Or the re-delivery notice got lost? I searched quite a large area outside but didn't find anything though.

I emailed both the merchant and Sagawa Express regarding this matter on 14 September around 12.00pm but have yet to receive replies from either companies. I have also tried the web service for re-delivery on the Sagawa Express site using the [送り状番号]. It was scheduled to arrive today (15 September) but it didn't show up, and still no re-delivery notice. By the way, is [送り状番号] the same as the re-delivery number? I have no idea because I haven't received any notice.

Please advise!
Any help is very greatly appreciated. I'm at a loss at what to do

[Coligny]

I think it' s a natiunnul holliday weekend... Thing... Give them until tuesday evening/wednesday...

[nikoneko]

Heellloo! I KISS YYOU! I used to get packages from Sagawa every single day!! They are VELY GOOD! However you will need to know the delivery number if you missed it and do it on the web or give them a call. Call the office or the half drunk driver personally if you need too, it's all good! It is Sagawa!

[nikoneko]

Also yep, Old People Day.

[Coligny]

Could you invite us next time you booze up ?

[tidbits]

Check with the merchant/ sender, they might have given you the wrong tracking number or might have written your address/ number wrongly (or you have provided them the info wrongly).

If I am not wrong, there is only one serial numbers for tracking the whereabout, as well as for re-delivery, it is just called 問い合わせ番号 or 問い合わせ送り状番号 or in English- tracking number (the page in English is here http://k2k.sagawa-exp.co.jp/p/sagawa/we ... rcheng.jsp ) If you haven't received any notice slip and you can't track the number online in the first place, then do not worry about "re-delivery", you are confusing yourself and might confuse the merchant too if you use this term.

(In any case, I don't think the package is in the sea now, as there was this true story of (another's) delivery company's driver who had thrown some packages into the sea. )

Good luck in receiving your package soon.

[IparryU]

Could you invite us next time you booze up ?

ya i would likes this.

[Russell]

So,macaronicorn, did you get track of your package?

[pheyton]

I thought the weed was usually shipped from Akita to Osaka and not the other way around? I suspect the Sagawa driver. Did he/she have a really deep tan and speak strangely?